Refund policy
Hey There!
At Chandeleur Outfitters, we want you to have the best possible shopping experience! We understand that things happen and items need to be sent back. We will do our best to ensure you are completely satisfied with your order and will be more than happy to help you find something that you are satisfied with.
We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction. If you received a damaged item, please notify us within 72 hours of delivery.
All items must be shipped to Chandeleur Outfitters and postmarked within 10 days of being delivered. Return shipping costs are at the customer's expense. We are not responsible for any packages lost or missing in the shipping process. Ship the item back to our address:
Chandeleur Outfitters
801 Washington Ave.
Ocean Springs, MS 39564
If you are using the return portal, we will dock a $5 shipping fee from your total to send you a shipping label. All online orders and store orders that require shipping will be eligible for store credit ONLY within 14 days of delivery.
Please see our requirements and procedures below:
• Refunds- We do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit and exchange ONLY.
• Store Credits- Eligible on non-final sale items when postmarked within 10 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox.
• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.
The Following Items DO NOT Qualify For a Return of Any Kind:
- Sale items
- Under garments
- Cologne
- Swimwear
